When the Marketplace needs more information

When the Marketplace needs documents to confirm information from your application

After you finish an application or enroll in health insurance, you may be asked to submit documents to verify or add to information on your application, like your income, citizenship, or immigration status. (This is sometimes called a "data matching issue" or "inconsistency.")

Note: If you’re asked to confirm your eligibility for a Special Enrollment Period, such as a move or loss of coverage, the process is different. Learn how to confirm Special Enrollment Period eligibility.

IMPORTANT: You could lose your insurance or financial assistance If you’re enrolled in a plan and don’t send documents by the deadline in your Marketplace notice, you could lose your health coverage or savings. Submit the documents as soon as possible. You can submit documents online or by mail. But uploading is the fastest and easiest way to get them to us. We can’t accept documents by email or fax.

Ready to send documents?

You can submit documents online or by mail. But uploading is the fastest and easiest way to get them to us. We can’t accept documents by email or fax.

Upload

  • This is the fastest and most efficient way to get us the documents.
  • To get started, you’ll need an electronic file of the document saved on your computer. It can be a scan or clear photo.
  • Make sure the file:
    • Is in one of these formats: a .pdf, .jpeg, .jpg, .gif, .xml, .png, .tiff, or .bmp.
    • Is under 10 MB
    • Has a file name without a colon, semicolon, asterisk, or any other special character
  • Once you have the documents on your computer, log in to HealthCare.gov to upload them.


Get screen-by-screen uploading directions, with pictures (PDF).

Mail

  • Do not send original documents: Send photocopies only.
  • Include your printed bar code page. It’s on the last page of your eligibility notice. If you don’t have a bar code, include your printed name and the application ID. Your application ID is near your mailing address at the top of your notice.

  • Mail documents to this address:

    Health Insurance Marketplace
    Attn: Supporting Documentation
    465 Industrial Blvd.
    London, KY 40750-0001

More on sending documents to the Marketplace

More Answers: When the Marketplace needs documents to confirm info from your application

Can I still enroll in a plan even if I need to provide more information?

Yes.

When you submit your application, the Marketplace uses the information you provide to determine your eligibility for coverage and savings. If your eligibility notice says you can buy a Marketplace plan, you can enroll right away.

But if the information on your application doesn’t match our records, your results also explain that you must provide additional documents. You’ll get follow-up notices reminding you.

If the issue isn’t resolved by the deadline, you may lose your eligibility for coverage or any savings you’re getting on your premiums and other costs.

If I don't submit the documents, when will the Marketplace change or end my insurance?

Your eligibility notice includes a deadline for submitting documents to verify certain types of information, like your household income, citizenship, or immigration status. In most cases you’ll have at least 90 days to clear up the issue.

The Marketplace won’t end your eligibility for health insurance or change your savings without giving you advance notice. If you don’t send acceptable documents, you'll get warning notices and a reminder phone call before eligibility for coverage ends or your savings change.

If you're having trouble submitting documents or have questions, contact the Marketplace Call Center and explain you got a notice requesting documents.