The Interoperability Proving Ground has been archived and is no longer actively maintained. All information identified as archived is provided for reference, research or recordkeeping purposes.
Interoperability Proving Ground (IPG) submissions within the ONC Tech Lab are submitted by healthcare, technology and development organizations that are invested in Health IT and Interoperability and want to share, learn and collaborate with similar stakeholders in the US, and around the world.
To view all submissions, please view the IPG link located within the ONC Techlab.
Bi-directional Direct referrals
Description
Sutter Health created bi-directional closed loop referral workflows allowing us to send referrals and receive information back from consultants via Direct, resulting in more efficient workflows, quicker referral turnaround times, and improved patient and staff satisfaction.
- mackc@sutterhealth.org
Start Date
01/01/2018
Projected End Date
04/30/2018
Project Point of Contact:
kelly.gwynnremove@removedirecttrust.org
Project Results
At the demand of our customer base; we were told in late 2016 that we needed to adopt workflows that allowed for referrals via Direct. or we would no longer receive referrals. We created bi directional workflows which allowed us to both send and receive referrals. The "senders" (referrers) were actually a really easy design and implementation process. The hardest implementation came when we started sending referrals via Direct to IPA offices in both the Bay and the Valley. As a result this created quicker turn around times, smoother referral turn around times and more efficient workflows.