Contact Information
Accountable Care Organizations (ACO)
ACOs should utilize these resources for questions related to Program operations and policy inquiries; technical inquiries related to program data and program reports; ACO Management System (ACO-MS); and assistance with user access to CMS systems, including password resets.
To help navigate questions regarding the Shared Savings Program, participating ACOs can contact their ACO Coordinator as the first line of contact. These additional resources are also available:
Program Mailbox: [email protected]
ACO Information Center: 1-888-734-6433 (Option 1) or TTY/TDD 1-888-734-6563, Monday–Friday 8:30 a.m.¬–7:30 p.m. ET
Beneficiaries
Beneficiaries should call 1-800-MEDICARE (1-800-633-4227), TTY users should call 1-877-486-2048 for all of the following:
- General questions about the Shared Savings Program.
- To decline sharing health care information.
- To select their main doctor in www.MyMedicare.gov.
Region-Specific Inquiries
For ACO or Shared Savings Program related questions, please send an email to [email protected] or direct questions to the appropriate Shared Savings Program contact listed below for each geographical area. All public contact information is listed below.
| # | Office Location | Contact Information |
|---|---|---|
| 1 | Boston, MA MA, VT, NH, ME, RI, CT |
Phone: 617-565-4630 Contacts: Sherri Bisci, Anita Johnson, & Richard Singer Division Director: Sue Kossler |
| 2 | New York, NY NY, NJ, PR, USVI |
Phone: 212-616-2500 Contacts: Bridget Baker Division Director: Denise Molloy |
| 3 | Philadelphia, PA PA, DE, WV, VA, DC, MD |
Phone: 215-861-4154 Contacts: Tara Bramhall, Anthony DiFondi, & Sean Emberson Division Director: Lynne Tierney |
| 4 | Atlanta, GA GA, KY, TN, NC, SC, AL, MS, FL |
Phone: 404-562-7347 Contacts: Carl Brewer, Keith Gilliam, & Kimberly Martin Division Director: Genise Huey |
| 5 | Chicago, IL IL, MN, WI, MI, IN, OH |
Phone: 312-353-2322 Email: [email protected] Contacts: Vivian Howard, Nicole Jacobson-Avila, & Vered Zino Division Director: Julius Bunch |
| 6 | Dallas, TX TX, NM, OK, AR, LA |
Phone: 214-767-6441 Contacts: Lisa Littleaxe, Ron Onyon, & Mark Porter-Rodriguez Division Director: Bobbie Sullivan |
| 7 | Kansas City, MO MO, NE, IA, KS |
Phone: 816-426-5033 Contact: Charles Huddleston, William Phan, Tracie Smith, & Melissa Unruh Division Director: Ruth Powers |
| 8 | Denver, CO CO, MT, ND, WY, SD, UT |
Phone: 303-844-2111 Contacts: Lisa Kubaska & Jermaine Mason Division Director: Larron Dolence |
| 9 | San Francisco, CA CA, NV, AZ, HI, GU, AS, MP |
Phone: 415-744-3658 Contacts: Aryanna Abouzari, Christina Bagwell, Susan Castleberry, & Tamy Leung Division Director: Kirk Sadur |
| 10 | Seattle, WA WA, OR, ID, AK |
Phone: 206-615-2399 Contacts: Ann Choi, Konah Gwen, & Jessica Terry Division Director: Rebecca Chapman |