The Independent Dispute Resolution (IDR) system is live. Due to a pause in the launch required to address a court ruling (see February 28 guidance), there may be a backlog of IDR requests and high case volume. See how possible delays will be managed. You can initiate a Federal IDR request.

Ending Surprise Medical Bills

See how new rules help protect people from surprise medical bills and remove consumers from payment disputes between a provider or health care facility and their health plan

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No Surprises Act

Policies & resources

Review rules and fact sheets on what No Surprises rules cover, and get additional resources with more information.

Overview of rules & fact sheets Provider resources Providers: submit a billing complaint Providers: payment resolution with patients Privacy policies & notices for this website

Resolving out-of-network payment disputes

Learn about out-of-network payment disputes between providers and health plans and how to start the independent dispute resolution process, apply to become a dispute resolution entity, or submit feedback on applicants.

Learn about or start a payment dispute
Become a dispute resolution organization Submit feedback on dispute resolution applicants List of certified organizations

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Consumers

Learn about rights and protections for consumers to end surprise bills and remove consumers from payment disagreements between their providers, health care facilities and health plans.

For consumers: your rights, protections & resources

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