As the COVID-19 outbreak continued to grow, medical supplies such as masks and hand sanitizer started to dwindle. Due to the shrinking supply, there is an increased interest in importing these products for public and commercial use. We, the Division of Import Operations and Division of Food Defense Targeting, formulated a team to address inquiries and respond to feedback from importers and other customers.

We work seven days a week to ensure timely responses of these critical products. Since March 2020, we’ve addressed over 14,000 email and phone inquiries. We are the Division of Import Operations and Division of Food Defense Targeting and #WeAreORA