Visit the Contact ORA webpage for a complete listing of ORA contact resources. Following are the most frequently requested contacts.

To contact ORA field management staff, please visit the ORA Field Leadership Contacts webpage.

To check the status of an import entry, estimated lab completion date, submit documents electronically, provide location for FDA examination, and retrieve Notices of FDA Action, please visit the Import Trade Auxiliary Communications System.

For general questions related to import operations or policy, contact the Division of Import Operations at 301-796-0356 or [email protected].

To report problems with FDA-regulated products:

• Call the FDA Consumer Complaint Coordinator for your state or region
• Call 1-888-INFO-FDA (1-888-463-6332)
• Use the MedWatch Online Reporting Form to report adverse events with human food and medical products.
• Use the Safety Reporting Portal online form to report problems with pet food, dietary supplements, and tobacco products. This form also accepts mandatory reports, such as the Reportable Food Registry for Industry.

Other FDA Ombudsmen

• CBER Ombudsman
• CDER Ombudsman
• CDRH Ombudsman
• CTP Ombudsman
• CVM Ombudsman
• The FDA Ombudsman

Contact ORA Ombudsman

Toll free 844-871-4536
[email protected]