Automated event notifications improve care coordination across an entire county

In Carlton County, MN twelve healthcare organizations with seven disparate EHR systems, or none at all, use a Direct-driven event notification service. Admission, discharge and transfer notifications from two local hospitals are processed and automatically delivered via Direct to organizations providing care for their patients. Members of a person’s care team are notified simultaneously, and better care coordination begins in real-time. Direct enables secure bi-directional communication among all participants. Care Managers get the information they need to reach out more quickly to their patients, Indian Health Services gains better insight into the care needs of their community, and communication gets easier between primary and tertiary care providers. Hospitals aiming to reduce re admissions benefit by improved patient care coordination throughout the area.